Our Testimonials

  • Good Morning Daniel, I would just like to pass on our thanks for your company contribution to our Health conference, It is very much appreciated and your staff have been (as always) extremely helpful. Your fabulous staff are always helpful and are a credit to your company. Fantastic customer service, Well Done… Debbie Peters, Canterbury DHB
  • I received my clogs today, I just love them thankyou, and the wee goodies you sent with them! Susan - Manuka Street Hospital
  • Thank you very much! My clogs actually arrived today, Wednesday, even though rural! Great service! And they fit perfectly! Very happy with them! Tisha McCaw
  • I called Rosie at 4pm on Thursday afternoon to place an urgent order for overnight delivery. Rosie was calm and gracious and had the parcel delivered by 7am the next morning! Thanks so much for your quick actions, you were extremely helpful. Best wishes, Kate, Auckland Bioengineering Institute
  • Dear Rosie You are a star! Thank you for finding that information for me, and for going to the trouble of sourcing where I can buy the lint cloths, even though you do not stock them. I think that is amazing service! Maggy, Omnicare
  • I would like to compliment your team - Rosie, Jemma and Junior - for their outstanding customer service. It is a pleasure to contact Hallmark, whatever the reason, and converse with such professional individuals. Always accommodating, quick to reply about any queries and going the extra mile to find a solution to our needs. This has been my experience, every time I have contacted Hallmark over the years. Thank you. Louise, CSSD, Hutt Valley Hospital
  • Hello Rosie, Thread Retrievers have just arrived.  Thanks for the prompt service and the lollies! Francoise
  • Thank you for getting the product to us overnight given that I placed the order after your 2pm cut off time – well done! The procedure is now under way in theatre. Neil
  • Hello Rosie, thank you - I am So impressed with the service you and Daniel have provided!! The handle is ready to be collected. Louise
  • We appreciate the great service, everything so prompt. Thank you. Sue

Helping Patients Manage Preoperative Fear

Helping Patients Manage Preoperative Fear

The operating room doesn’t usually strike patients as a positive place to be. It is common for patients to have doubts and overwhelming fears before their scheduled procedure.

Doctors can play a significant role in helping patients calm down. So, before slipping on the comfortable surgery shoes, using these tips can really help patients get control of their emotions.

Earn Their Trust

Patients can have peace of mind when they trust the doctors who will work on them. It is important to build a trusting relationship between the doctor and the patient. Answering questions with ease and grace will let them know you are confident about the procedure. This will also show you are knowledgeable about their specific case.

Give Them Information

One great source of fear is not knowing exactly what will happen. Inform patients about the procedure; give them pamphlets, hand-outs or other materials. In addition, schedule time to talk to them about the procedure. If they understand what they are in for, they will have less to fear.

Focus on the Positive

Many patients opt to go through with surgery because it will improve their quality of life. Tell patients about this and make them look forward to the benefits of undergoing surgery. Then they will know the preoperative stress will be duly rewarded.

Help with the Relaxation

Don’t be too restrictive. Allow them to listen to music, watch their favourite TV shows or give them time to just calm down before the procedure. While surgeries are serious business, finding ways to lighten the mood for the patients can help. Aside from music and telly, breathing exercises are also great.

At Hallmark Surgical, we provide our clients with the best-in-class surgical devices for a better patient experience. However, undergoing surgery isn’t just about what happens in the room. For many patients, the challenge comes even before stepping into the hospital for the surgery. With the surgeon’s skill, the best equipment available today and a well-adjusted patient, the chances of a successful procedure are maximised.  

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