Our Testimonials

  • Good Morning Daniel, I would just like to pass on our thanks for your company contribution to our Health conference, It is very much appreciated and your staff have been (as always) extremely helpful. Your fabulous staff are always helpful and are a credit to your company. Fantastic customer service, Well Done… Debbie Peters, Canterbury DHB
  • I received my clogs today, I just love them thankyou, and the wee goodies you sent with them! Susan - Manuka Street Hospital
  • Thank you very much! My clogs actually arrived today, Wednesday, even though rural! Great service! And they fit perfectly! Very happy with them! Tisha McCaw
  • I called Rosie at 4pm on Thursday afternoon to place an urgent order for overnight delivery. Rosie was calm and gracious and had the parcel delivered by 7am the next morning! Thanks so much for your quick actions, you were extremely helpful. Best wishes, Kate, Auckland Bioengineering Institute
  • Dear Rosie You are a star! Thank you for finding that information for me, and for going to the trouble of sourcing where I can buy the lint cloths, even though you do not stock them. I think that is amazing service! Maggy, Omnicare
  • I would like to compliment your team - Rosie, Jemma and Junior - for their outstanding customer service. It is a pleasure to contact Hallmark, whatever the reason, and converse with such professional individuals. Always accommodating, quick to reply about any queries and going the extra mile to find a solution to our needs. This has been my experience, every time I have contacted Hallmark over the years. Thank you. Louise, CSSD, Hutt Valley Hospital
  • Hello Rosie, Thread Retrievers have just arrived.  Thanks for the prompt service and the lollies! Francoise
  • Thank you for getting the product to us overnight given that I placed the order after your 2pm cut off time – well done! The procedure is now under way in theatre. Neil
  • Hello Rosie, thank you - I am So impressed with the service you and Daniel have provided!! The handle is ready to be collected. Louise
  • We appreciate the great service, everything so prompt. Thank you. Sue

Safety First! Review the Dos and Don'ts in Electrosurgery

Safety First! Review the Dos and Don'ts in Electrosurgery

You have probably used electrosurgical units (ESU) by now, maybe many times, but a little review is a very good safety precaution. This guide can also serve to highlight pointers you can give when training other staff on the use of ESUs.

Before the Operation


  • Make sure the room where you will conduct the procedure has a smoke evacuation system.
  • Make sure to test the equipment is functioning correctly and if any settings require adjusting
  • Make sure the patient has removed all jewellery or any electricity conducting items from their clothing. e.g. phone, pen
  • Ensure the patient is not in contact with any metal part of the procedure table/couch
  • Cover the foot pedal with a waterproof cover to protect it from possible fluid spillage. (Whether it is a pneumatic or electrical foot pedal, this protects it’s long performance and saves a difficult cleaning procedure)
  • Identify the correct plug ports for connecting the appropriate cables


  • Avoid alcohol-based skin preps and do not allow the liquid to pool by the dispersive pad as alcohol is flammable.
  • Do not start using ESU if the prep solution is not thoroughly dry and if fumes are still present.
  • Do not use sharp or metallic instruments to attach the ESU cables to drapes. This can damage electrical cables, cause electric shock to the patient or operator, or ignite drapes.
  • Do not force any cable plugs into the control panel. If you are experiencing difficulty, check if you connecting into the correct port, as the plugs are designed to fit smoothly and firmly.

During the Operation


  • Always return the handpiece to the nonconductive holster or quiver when it is not in use.
  • Ensure the dispersive pad is contacting with the patient’s skin on at least 95% of the pad surface area.
  • Always use the lowest power setting for a procedure that is providing effective results. Arcing occurs when the power setting is unnecessarily high on the electrosurgical generator, and if it too low you will find the electrode tips or Bipolar Forceps are not achieving the required effect upon the tissue.
  • Regularly clean the electrode tip to prevent dead tissue build-up and to prevent burning of the tissue. (Teflon coated tips are recommended as they wipe clean easily.)


  • Do not use abrasive scratch pads to clean the electrode tip as these damage the tip surface, increasing dead tissue build-up. Teflon tips do not require a scratch pad.
  • Do not use ESUs in an environment that has flammable agents or is oxygen-enriched.
  • Do not sheath electrode tips with rubber catheters.
  • Do not operate ESUs with wet gloves or hands
  • Do not operate ESU when standing on a wet surface.

When it comes to life, safety is always first, and we are true to our core value - “When you Care.”  Here at Hallmark Surgical, we provide Electrosurgical Generators that have safety alerts for the protection of both the patient and the Doctor. Additionally, we only source and supply generators, accessories and Bipolar Forceps from reputable and certified manufacturers. Let our helpdesk assist you with your needs. 

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